Wyndham Merida

Me gusta mucho este hotel , es silencioso , el servicio bueno , las instalaciones muy bien y la cama cómoda , lo único malo es el restaurant , tanto en calidad como en servicio .

This was a very mid hotel. Nothing special, restaurant food was below average. The staff was above average. The room was below average

Construction noise going on from 8 am to 5 pm. Restaurant food and service could do a lot better. Front desk service was great

This was an adventure. There was a storm in town the day of checking in, hotel lost power and had to wait 30min to get my room, before I realized that due to the outage, there was no water either. Merida that day was around 100 degrees. No a/c and no water at all. Although room was in order at a glance, the floor was dirty and dusty. The sink was clogged and water had no pressure in the shower. Power outages are so common in this hotel that the day of checking out, there was another outage. They could not check me out, no internet, again no water and no electricity. They say it is not their fault, but it is unbelievable that there is no a power backup for basic stuffs like going to the bathroom. It seems like every time it rains, they will have same problems. PLEASE DO NOT STAY IN THIS HOTEL. Believe me, this is the WORST hotel, I've ever been.

Friendly staff, went out of their way to help me find a laundromat that worked on a weekend. The only complaint I have is that they would only leave us two towels every single time they cleaned the room, even though it was four of us -- had to request two additional towels every day.

The property was dirty and the beds were infested of bedbugs. I’m very disappointed of the services. We booked 3 rooms for the family and all 3 rooms were infested and dirty. Management was not helpful and they refuse to accept the issue. They offer to steam our beds but it was even worse. The room was more filthy than the ones we came from. Human hair in sheets. Mold in the bathrooms and stunk horribly. Boy at the desk said we brought the bed bugs and said he would sue us instead of being helpful. I don’t recommend anyone staying.

The maintenance of the facility could be improved. For example, the smoke detector in room was missing but the mount was on the wall. An addition of a bar fridge would be nice for cold beverages.

Loved the comfy beds, starbucks on site, and the staff is really friendly and helpful

Nice building, quiet and in great shape. away enough of busy area but close enough to walk